1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Methods

We offer the following delivery options:

  • Standard Shipping: Estimated delivery within 7–15 business days.
  • Express Shipping: Estimated delivery within 3–7 business days.

Note: Delivery times are estimates only and may vary depending on your location and the courier’s performance.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and selected shipping method.
  • From time to time, we may offer free shipping promotions for specific products or order amounts.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • Tracking updates may take up to 48 hours to appear in the courier’s system.

5. Customs, Duties & Taxes

  • International shipments may be subject to customs fees, import duties, or taxes in the destination country.
  • These charges are the customer’s responsibility and are not included in the product price or shipping cost.
  • Customs policies vary by country; please check with your local customs office for more information.

6. Delays & Force Majeure

We are not responsible for delays caused by:

  • Customs inspections
  • Extreme weather conditions
  • Global shipping disruptions (e.g., pandemic-related restrictions)
  • Other circumstances beyond our control

7. Lost or Damaged Packages

  • If your package is lost in transit, we will assist you in contacting the shipping carrier to resolve the issue.
  • If your order arrives damaged, please notify us within 7 days of delivery with photos of the packaging and product so we can arrange a replacement or refund.

8. Incorrect Address

  • Customers are responsible for providing the correct shipping address at checkout.
  • Orders shipped to an incorrect address due to customer error are not eligible for refunds or free replacements.